This following document sets forth the Returns Policy for the D & N Plumbing Services Pty Ltd website, www.dnplumbing.com.auD & N Plumbing Services Pty Ltd is committed to providing you with the best possible customer service experience.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1800 00 50 22.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify D & N Plumbing immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the D & N Plumbing customer help line on 1800 00 50 22 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. D & N Plumbing does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods D & N Plumbing will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to D & N Plumbing and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to connect, install or have used.
Contacting usD & N Plumbing Services Pty Ltd welcomes your comments regarding this Returns Policy. If you have any questions about this Returns Policy and would like further information, please contact us through our website or by email. Email: email@example.com
We at D&N Plumbing Services pride ourselves on:
- High level of customer service
- Competitive rates
- Attention to detail and workman ship